Works in conjunction with the sales team and serves as the primary liaison to all other departments. This roles priority is to resolve all operational issues quickly, escalate as appropriate, and communicate excessively. Monitor sales activities to ensure service levels are being met. Create and maintain documents for internal and external processes as well as oversee order processing to ensure all orders are booked in accordance with requirements.
Experience supporting sales organizations in operations analysis. Strong working knowledge of financial and sales processes and systems /tools environments. Outgoing personality and motivation to succeed in sales environment.
Assisting in sales operations project implementation and management
Creating and updating sales coverage maps, territory lists, and key accounts
Implement and maintain territory assignments through creation of lead assignment rules in Salesforce.com
Transferring accounts, contacts, active opportunities, and leads based on territory assignment changes
Creation and maintenance of internal and external process documents for sales
Scheduling of Sales Enablement sessions for new product releases and continuing education, including location, food, attendees, conference bridge details and recordings
Lead support for Sales Engineers team including SQL Saturday & Tradeshow coordination, license key management, scheduling core team meetings & product release dates, publishing screencast videos, webcasts
Develop & maintain Sales Dashboards & Reporting for Sales Leadership
SQL Saturday Coordination for Sales
Implement & maintain best practice for Salesforce quality control for Account, Contact, and Opportunity management
Manage order processing and submission from start to finish, including Salesforce.com recording and submission to Accounting
Liaison with Accounting to confirm quarterly revenue coincides with Salesforce.com order submissions, including, but not limited to providing communication of pending sales orders in process at quarter close
Communication to Sales Leadership and Accounting on outstanding items with orders or escalations
An Equal Opportunity Employer - Females, Minorities, Veterans, Disabled and Other Protected Groups