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Sales Operations Analyst

Works in conjunction with the sales team and serves as the primary liaison to all other departments. This roles priority is to resolve all operational issues quickly, escalate as appropriate, and communicate excessively. Monitor sales activities to ensure service levels are being met. Create and maintain documents for internal and external processes as well as oversee order processing to ensure all orders are booked in accordance with requirements.

Position Requirements:

Experience supporting sales organizations in operations analysis. Strong working knowledge of financial and sales processes and systems /tools environments. Outgoing personality and motivation to succeed in sales environment.

  • Strong communication skills, problem solving skills, and detail oriented
  • Demonstrated ability to manage conflict effectively
  • Excellent time management skills
  • Strong excel skills (charts, pivot tables, macros, vlookup)
  • Strong MSOffice skills including PowerPoint
  • Salesforce.com expertise a plus 
  • Indirect Channel experience a plus

Key Responsibilities 

  • Assisting in sales operations project implementation and management

  • Creating and updating sales coverage maps, territory lists, and key accounts

  • Implement and maintain territory assignments through creation of lead assignment rules in Salesforce.com

  • Transferring accounts, contacts, active opportunities, and leads based on territory assignment changes

  • Creation and maintenance of internal and external process documents for sales

  • Scheduling of Sales Enablement sessions for new product releases and continuing education, including location, food, attendees, conference bridge details and recordings

  • Lead support for Sales Engineers team including SQL Saturday & Tradeshow coordination, license key management, scheduling core team meetings & product release dates, publishing screencast videos, webcasts

  • Develop & maintain Sales Dashboards & Reporting for Sales Leadership

  • SQL Saturday Coordination for Sales

  • Implement & maintain best practice for Salesforce quality control for Account, Contact, and Opportunity management

  • Manage order processing and submission from start to finish, including Salesforce.com recording and submission to Accounting

  • Liaison with Accounting to confirm quarterly revenue coincides with Salesforce.com order submissions, including, but not limited to providing communication of pending sales orders in process at quarter close

  • Communication to Sales Leadership and Accounting on outstanding items with orders or escalations

 

An Equal Opportunity Employer - Females, Minorities, Veterans, Disabled and Other Protected Groups

 

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